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Protecting Yourself From Spam Text Messages .

Protecting Yourself From Spam Text Messages


Getting spam text messages? Here are key tips to help you keep control over your texts:

  • If you receive texts you don’t want, respond “STOP.”
  • If you are getting text messages that you didn’t ask for, forward them to 7726 (or SPAM), to report spam to your wireless provider.
  • You can also report spam messages by filing a complaint with the FCC and/or FTC.
  • Depending on your device, you may also be able to block the sender. Check with your cellphone manufacturer (Apple, Android) to learn more.
  • Do not click on text or email links in unwanted texts from sources you don’t know.

It’s also important that you know who you’re giving your phone number to and why. The following tips can help you assess whether to interact with businesses, organizations, nonprofits, and political campaigns via text:

  • Organizations who want to text you should ask you to opt-in to such communication. Make sure you know what you’re signing up for when you provide your phone number.
  • Read through registration or product agreement forms. You should be able to opt-out of receiving texts from organizations when you sign up with them—but you may have to check or uncheck a preselected box or reply “STOP” to do so.
  • Check for a privacy policy and find out if any company you do business with can sell or share your information.

Overall, text messaging has a very low rate of spam—less than 3%, making it one of the most trusted and widely used forms of communication. In fact, Americans send over 66,000 text messages per second.

How the wireless industry protects you

The text messaging platform is one of the most trusted forms of communication because consumers have choice and control over their text message experience. Reflecting this consumer-first mindset, the industry created the Messaging Principles and Best Practices for non-consumer senders—including corporations, small businesses, non-profits, political campaigns, and related partners and vendors—to guide engagement with their customers or target audience.

A key provision of these guidelines encourages any non-consumer message senders to obtain consent before texting consumers and provide a means for the consumer to opt-out.

To further protect consumers and the integrity of the text messaging platform, the wireless industry leverages best practices along with filtering software, machine learning tools, and other analytics that help curb unwanted or unlawful text messages.

These industry commitments are why the text messaging platform thrives today, ensuring texting remains a trusted communications medium for all.

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