

Photo
Authorized, authenticated public safety agencies sent more than 180 WEAs before and during the emergency.

Photo
89% of cell sites maintained operations throughout the event. Thanks to the industry's advance preparations and staging of restoration equipment, only five days after Florence's landfall, 98% of cell sites were operational. [The number of cell site outages in a specific area does not necessarily correspond to the availability of wireless service to consumers in that area. Wireless networks are often designed with numerous, overlapping cell sites that provide maximum capacity and continuity of service even when an individual site is inoperable. Moreover, wireless providers frequently use temporary facilities such as cells-on-wheels (COWs), increased power at operational sites, roaming agreements, or take other actions to maintain service to affected consumers during emergencies or other events that result in cell site outages.]

Photo
At least six national and local charities are using short code campaigns for Florence relief.
As Hurricane Florence approached the Mid-Atlantic – wireless carriers pre-staged equipment, fuel and emergency teams, helping to ensure that critical wireless coverage remained largely intact for millions of people impacted by the storm, as well as emergency responders.
Hurricane Florence affected wide areas of the Mid-Atlantic with historic rainfall and flooding, causing thousands of people across the region to seek emergency shelter and tens of billions of dollars in property damage and loss.
Yet, millions of people used wireless to call and text loved ones and connect with emergency personnel through social media, and carriers offered free data, text, voice and credits to consumers across the region. In addition to services on the ground, carriers pledged millions of dollars to relief efforts.
For up to date information on the wireless industry’s response to Hurricane Florence, visit the links below:
In The News
- Verizon’s final preparations in place for Hurricane Florence (09/10/2018)
- USA Today: What wireless providers like Verizon, AT&T are doing to prepare for Hurricane Florence (09/11/2018)
- AT&T Promises Relief to Customers Affected by Hurricane Florence (09/11/2018)
- Inside Towers: Wireless Industry Preps for Hurricane Florence (09/12/2018)
- Sprint Assisting Customers Impacted by Hurricane Florence (09/13/2018)
- Verizon Foundation announces $1 million grant to American Red Cross to assist in Hurricane Florence relief (09/13/2018)
- AT&T Providing Relief to Customers Affected by Hurricane Florence (09/14/2018)
- T-Mobile Responds to Hurricane Florence; Monitors Other Storms (09/17/2018)
- Inside Towers: Most Cell Sites Pummeled by Florence Are Still Working (09/17/2018)
Images from Florence

Photo
Pedestrians look over a bridge to check the level of the Cape Fear River during Hurricane Florence. (Photo: David Goldman / AP)

Photo
Sprint's Emergency Response Team mobilize in the Carolinas. (Photo: Sprint)

Photo
AT&T arrive to provide assistance to those affected by Hurricane Florence. (Photo: AT&T)

Photo
T-Mobile mobile stores are set to become relief trucks, stocked with supplies and ready to head into impacted communities. (Photo: T-Mobile)

Photo
Verizon response team convoy arrives to provide services to the public. (Photo: Verizon)

Photo
Sprint's Emergency Response Team mobilizes in the Carolinas. (Photo: Sprint)

Photo
AT&T arrives in Chapel Hill to provide charging services for residents affected by Florence. (Photo: AT&T)

Photo
Verizon deploys Wireless Emergency Command Centers in the aftermath of disasters to help first responders and residents. (Photo: Verizon)

Photo
T-Mobile's Business Operations Center sets up recovery efforts for Hurricane Florence. (Photo: Brian Hall via Twitter)
Resources
For additional resources, click the links below.
Related Content
Blog
Using Your Mobile Phone Before, During and After Hurricane Emergencies
- Emergency Preparedness
Statement
CTIA Statement on Hurricane Response
- Emergency Preparedness
Blog
The Wireless Industry Responds to a Historic Hurricane Season
- Emergency Preparedness
- Public Safety
Press Release
Mobile Device Tips to Enhance Safety During and After Hurricane Irma and Jose
- Emergency Preparedness
Press Release
Wireless Industry Works to Maintain Service For Millions of Americans Impacted By Hurricane Harvey
- Emergency Preparedness
Press Release
Tips on Using a Mobile Device to Enhance Safety During Hurricane Harvey
- Emergency Preparedness