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September 20, 2018

The Wireless Industry Responds to Hurricane Florence .

The Wireless Industry Responds to Hurricane Florence

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Authorized, authenticated public safety agencies sent more than 180 WEAs before and during the emergency.

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89% of cell sites maintained operations throughout the event. Thanks to the industry's advance preparations and staging of restoration equipment, only five days after Florence's landfall, 98% of cell sites were operational. [The number of cell site outages in a specific area does not necessarily correspond to the availability of wireless service to consumers in that area. Wireless networks are often designed with numerous, overlapping cell sites that provide maximum capacity and continuity of service even when an individual site is inoperable. Moreover, wireless providers frequently use temporary facilities such as cells-on-wheels (COWs), increased power at operational sites, roaming agreements, or take other actions to maintain service to affected consumers during emergencies or other events that result in cell site outages.]

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At least six national and local charities are using short code campaigns for Florence relief.

As Hurricane Florence approached the Mid-Atlantic – wireless carriers pre-staged equipment, fuel and emergency teams, helping to ensure that critical wireless coverage remained largely intact for millions of people impacted by the storm, as well as emergency responders.

Hurricane Florence affected wide areas of the Mid-Atlantic with historic rainfall and flooding, causing thousands of people across the region to seek emergency shelter and tens of billions of dollars in property damage and loss.

Yet, millions of people used wireless to call and text loved ones and connect with emergency personnel through social media, and carriers offered free data, text, voice and credits to consumers across the region. In addition to services on the ground, carriers pledged millions of dollars to relief efforts.

For up to date information on the wireless industry’s response to Hurricane Florence, visit the links below:

In The News

Images from Florence

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Pedestrians look over a bridge to check the level of the Cape Fear River during Hurricane Florence. (Photo: David Goldman / AP)

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Sprint's Emergency Response Team mobilize in the Carolinas. (Photo: Sprint)

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AT&T arrive to provide assistance to those affected by Hurricane Florence. (Photo: AT&T)

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T-Mobile mobile stores are set to become relief trucks, stocked with supplies and ready to head into impacted communities. (Photo: T-Mobile)

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Verizon response team convoy arrives to provide services to the public. (Photo: Verizon)

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Sprint's Emergency Response Team mobilizes in the Carolinas. (Photo: Sprint)

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AT&T arrives in Chapel Hill to provide charging services for residents affected by Florence. (Photo: AT&T)

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Verizon deploys Wireless Emergency Command Centers in the aftermath of disasters to help first responders and residents. (Photo: Verizon)

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T-Mobile's Business Operations Center sets up recovery efforts for Hurricane Florence. (Photo: Brian Hall via Twitter)

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