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September 10, 2019

The Wireless Industry Responds to Hurricane Dorian .

The Wireless Industry Responds to Hurricane Dorian

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As Dorian evolved from a tropical storm off the coast of Puerto Rico to a powerful hurricane on its approach to the contiguous United States, the wireless industry was prepared. Wireless providers coordinated with power companies and government partners to fortify existing network infrastructure and stage equipment, and fuel and response teams were nearby to help ensure that critical wireless coverage remained largely intact for the millions of people and emergency responders in the storm’s path. As part of these greater coordination efforts, wireless providers were prepared to address roaming scenarios.

Hurricane Dorian delivered damaging winds over 100 mph and devastating flooding along the Atlantic Coast over several days, beginning on Wednesday, September 4th.  More than 160 Wireless Emergency Alerts were sent in areas impacted by Dorian.  These alerts provided critical information to those in danger, including Hurricane Alerts, Flash Flood Alerts, Tornado Alerts, Evacuation Orders and other messages deemed necessary by local authorities.

Over the course of the emergency, at least 96.6% of cell sites were available for wireless consumers across affected states, including Georgia, Florida, North Carolina and South Carolina, according to the FCC. Our members’ response teams prioritized recovery and relief efforts and network restoration happened quickly in the areas impacted by the storm.

When hurricanes strike, we know that wireless is a critical lifeline. Millions of people were able to use their smartphones and cell phones to call and text loved ones and connect with emergency personnel through social media. To enable those vital communications, wireless providers offered free data, text, voice and billing credits to consumers across the region. In addition to services on the ground, providers pledged funding and provided text donation options for their customers to support ongoing relief efforts in the U.S. and the Bahamas.

For up to date information on the wireless industry’s response to Hurricane Dorian, visit the links below:

In the News

Images From Dorian

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T-Mobile Hurricane Dorian Emergency Response teams loading generators. (Courtesy of T-Mobile)

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Crystal Travaille takes a cell phone photo of the wind and seas on the beach as Hurricane Dorian makes its way up the east coast, Wednesday, Sept. 4, 2019, in Tybee Island, Ga. (AP Photo/Stephen B. Morton)

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Verizon response truck. (Courtesy of Verizon)

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@RecruitingWhiz: AT&T disaster teams are preparing for Hurricane Dorian, but all across the company AT&T is constantly working to be ready for disasters.

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Ken Snyder outside of the Burgaw, N.C., home where he lives with his girlfriend, Elizabeth Rivenbark. (Credit: Alyssa Schukar for The New York Times)

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T-Mobile emergency response team on the move. (Courtesy of T-Mobile)

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