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August 27, 2020

Wireless Industry Responds to Hurricane Laura .

Wireless Industry Responds to Hurricane Laura

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(Updated August 31, 2020 at 10:00 p.m. ET)

Hurricane Laura came ashore along the Gulf Coast in the early hours of August 27 as a Category 4 (winds up to 150 mph). Its sustained winds made it the strongest to ever make landfall along the western Louisiana and northern Texas coast, with a hazardous storm surge predicted to follow. Public officials sent more than 200 Wireless Emergency Alerts with critical, life-saving information about tornadoes, flooding and evacuation orders to wireless consumers in Laura’s path.

Due to the wireless industry’s preparation efforts, 84% of cell sites remained operational throughout Louisiana and improved to 92% within a few days after Hurricane Laura passed, despite the storm’s power and scope. Laura’s massive impact is still felt days after landfall as hundreds of thousands of people remain without critical infrastructure, including water and commercial power. Wireless response and recovery teams are coordinating with local public safety officials and electric utilities are restoring services as it becomes safe to do so.

Anticipating long periods without commercial power, wireless providers readied back up power resources and staged equipment, such as temporary cell sites and generators, nearby so that they can maintain services. Recovery of fiber backhaul and commercial power has taken more time and resources in the hardest hit areas of western Louisiana. In order to restore or maintain services in these areas, wireless providers are deploying fleets of temporary assets to provide alternative backhaul solutions, power and coverage, as well as mobile command centers to coordinate response and recovery. As field teams deploy to support recovery efforts, wireless providers are adhering to state and local policies and providing Personal Protective Equipment (PPE) in wake of the ongoing COVID-19 pandemic.

The wireless industry is continuing to support response and recovery efforts in Louisiana with communications trailers, work stations and ongoing text-to-donate campaigns to provide relief and food. You can text the word LAURA to 90999 to make a $10 donation to the the Red Cross to support their efforts to help people recover from this disaster.

For more information, please see the following resources:

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Verizon goes inside preparing for Hurricane Laura along the Gulf Coast.

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Learn more about AT&T’s Disaster Recovery team and how it keeps networks operational when disaster strikes.

T-Mobile worked closely with authorities to gain safe access to impacted areas and is working around the clock to refuel backup generators and deploying additional backup power where needed to make sure customers stayed connected while they recover from the impacts of this storm.

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T-Mobile worked closely with authorities to gain safe access to impacted areas and is working around the clock to refuel backup generators and deploying additional backup power where needed to make sure customers stayed connected while they recover from the impacts of this storm.

T-Mobile worked closely with authorities to gain safe access to impacted areas and is working around the clock to refuel backup generators and deploying additional backup power where needed to make sure customers stayed connected while they recover from the impacts of this storm.

Photo

T-Mobile worked closely with authorities to gain safe access to impacted areas and is working around the clock to refuel backup generators and deploying additional backup power where needed to make sure customers stayed connected while they recover from the impacts of this storm.

T-Mobile worked closely with authorities to gain safe access to impacted areas and is working around the clock to refuel backup generators and deploying additional backup power where needed to make sure customers stayed connected while they recover from the impacts of this storm.

Photo

T-Mobile worked closely with authorities to gain safe access to impacted areas and is working around the clock to refuel backup generators and deploying additional backup power where needed to make sure customers stayed connected while they recover from the impacts of this storm.

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