New Survey Shows Overwhelming Majority of Wireless Consumers Want Free Data Services

Results show free data services boost mobile broadband use, increase competition and benefit new services
April 7, 2016

WASHINGTON – A new CTIA®-commissioned Harris Poll survey found that Americans would overwhelmingly welcome new free data options that allow consumers to access more content and services without counting against their data plan.

Free data services help draw users to new entrants and start-ups competing with dominant mobile apps and web providers. Specifically, 94% of the Millennials (18-34 years old) were more likely to try to a new online service if it was a part of free data offering.

Similarly, free data services are enhancing competition in an already consumer-friendly competitive wireless market. Seventy-seven percent of the Millennials said they were more likely to sign-up with a new wireless provider that offered free data, and a remarkable 98% of the Millennials were more likely to stay with their current wireless provider if it offered free data services. Free data services mean more usage of mobile data and devices, with 94% of the Millennials more likely to use more data if it doesn’t count against their data plan.

"It is no surprise that Americans embrace free data services that offer wireless consumers more data, more competitive choices and more flexibility to try new mobile applications and content. Free data services empower consumers with the freedom to choose what works for their mobile life, and that’s an outcome that everyone should support,” said CTIA President and CEO Meredith Attwell Baker.  


Methodology: The study was conducted February 26-29, 2016, online by Harris Poll on behalf of CTIA among 2,082 adults in the U.S. A full methodology is available upon request.

CTIA® ( represents the U.S. wireless communications industry. With members from wireless carriers and their suppliers to providers and manufacturers of wireless data services and products, the association brings together a dynamic group of companies that enable consumers to lead a 21st century connected life. CTIA members benefit from its vigorous advocacy at all levels of government for policies that foster the continued innovation, investment and economic impact of America’s competitive and world-leading mobile ecosystem. The association also coordinates the industry’s voluntary best practices and initiatives and convenes the industry’s leading wireless tradeshow. CTIA was founded in 1984 and is based in Washington, D.C.

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