U.S. Wireless Industry #1 in Consumer Satisfaction, Value, Competition & Innovation

The Senate Commerce Committee held a hearing this afternoon on “The Consumer Wireless Experience.”  I issued the following statement in response:

     "The U.S. wireless industry is the world's leader in overall satisfaction, value, competition
     and  innovation. This fact has been supported by countless third party organizations and
     influentials such as Consumer Reports Magazine and Former Vice President Al Gore.  
 
     "In a 2008 Consumer Reports survey, they found 60% of the nearly 62,000 readers were
     'completely or very satisfied with their service.' This was primarily a result of carriers: 1) increasing
     call quality; 2) reducing connectivity issues; 3) ending the policy to extend contracts when
     subscribers make changes to their plans; 4) prorating early termination fees.
 
     "The 2008 American Customer Satisfaction Index (ACSI) found that a record high 69% of
     wireless  users were satisfied in the first quarter of 2009. 
 
     "U.S. consumers can choose from more than 630 different handsets -- including more than 29
     Wi-Fi enabled handsets, manufactured by at least 33 different companies. 
 
     "The fiercely competitive wireless industry means consumers are the winners. As companies
     continue to enter and compete with new products and services, consumers benefit by getting the
     best in value and innovation."

To learn more on how the wireless industry is the most competitive and innovative in the world please take a look at "The Facts About the Wireless Industry: An Independent Review"