Earlier today, Steve Largent discussed the results of a new survey commissioned by CTIA and released this morning by Harris Interactive. The survey reveals that wireless clearly plays a key role in American enterprise today -- and it will continue to play a major role in the U.S. economy, even in this downturn. According to 45% of respondents of the survey, wireless is important or absolutely essential to their operation. Looking forward, 15% of respondents can already say that their business will improve in 2009 directly because of wireless -- whether its because of increased productivity or cost reduction as a result of deploying wireless applications.
To illustrate exactly how truly beneficial wireless has been for some companies, Steve discussed Safelite Auto Glass, America’s largest manufacturer and installer of windshields today, which serves more than 4 million motorists and employs a workforce of 13,000 people. With wireless, this large business can operate on a tighter schedule, increase their workload, and service more customers. He noted that they have gone “virtually paperless" by transmitting invoices, receipts, and digital signatures over wireless. They have also invoked Bluetooth printing. By doing so, they have truly revolutionized their customer care -- in fact, Steve quoted a Safelite representative who stated that “wireless is pretty much the perfect answer...[it is] the best possible resource and...[provides] a tremendous edge and power over our competitors.”
To purchase a summary of this study, “Mobility Means Business - The Wireless Road to Prosperity" please visit Harris Interactive's website. There will also be a free webinar related to this survey on April 9, 2009 from 2:00 – 3:00 PM EDT -- Presenters include Harris Interactive Technology Consultants, Joe Porus and Milton Ellis.
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