CTIA develops a monthly series of videos on new products, services and initiatives that benefit consumers. Wireless is constantly and dramatically changing the way we live, work and play. While each month's theme changes, these "Wonder of Wireless" features highlight:
Wireless at Work – Focuses on innovative products and services.
Industry Insider – Interviews with policymakers and influentials on various issues.
Policy Point – Explains CTIA's position on a variety of policy topics.
Wireless Lifesaver – Identifies individuals who have used their mobile devices and services to save a life, stop a crime or in the event of medical emergency.
To receive an email with the monthly WOW video series, please click here.
To view this month's WOW webcasts, please click here.
CTIA–The Wireless Association® and the wireless industry are dedicated to providing customers with the highest quality products and services to meet their diverse and changing demands. We believe we can best accomplish this goal with a regulatory framework that allows for unhindered competition. During the Clinton Administration, whether it was Chairman Reed Hundt or William Kennard, the Federal Communications Commission’s (FCC) consciously supported a light regulatory touch for wireless, because they believed this would lead to what we have now –the most competitive and innovative industry in the world. This has also led to companies adopting numerous pro-consumer practices, which are working. In June 2010, the FCC released a survey that confirmed what numerous other third-party surveys have found: 92 percent of American consumers are satisfied with their wireless service.
All of the country’s major wireless carriers and most regional and local wireless service providers have committed to the voluntary “Consumer Code for Wireless Service.” Since it was developed in 2003 and updated in 2010 and 2011, the Code has been nationally recognized as the standard to help consumers make informed choices when selecting their wireless service. Carrier signatories must adhere to its 11 consumer protection standards, including commitments to disclose rates, additional taxes, fees, surcharges and terms of service; provide coverage maps; make customer service readily accessible; allow a trial period for new service; and provide free usage alerts to avoid unexpected overage charges. While adherence to the Code is voluntary, CTIA carrier members certify their compliance annually and many far exceed its baseline standards.
CTIA supports establishment of a national wireless consumer framework that would build on the industry’s current pro-consumer practices, which will continue to foster the innovation in the fast-changing wireless ecosystem. Consumers will be best served if government action remains at the national level with states allowed to take appropriate action only when relative to their laws of general applicability.
In the absence of harmful prescriptive regulation, wireless customer satisfaction continues to climb.
U.S. wireless consumers enjoy unparalleled value, choices and service options.
As usage and technology evolve, carriers are providing customers with a range of service options.